OpenAI Brings Again Fan-Favourite GPT-4o After a Large Consumer Revolt

After a disastrous 72 hours that noticed its most loyal customers in open revolt, OpenAI is making a serious U-turn.

In a sequence of posts on X (previously Twitter) Sunday, CEO Sam Altman introduced that the corporate is bringing again its beloved older AI fashions, together with GPT-4o, and dramatically rising utilization limits for paying subscribers, a transparent peace providing to a livid buyer base.

The transfer comes simply days after the botched rollout of GPT-5, the corporate’s newest and strongest mannequin. The launch, which ought to have been a triumph, as an alternative sparked a firestorm.

the share of customers utilizing reasoning fashions every day is considerably rising; for instance, without spending a dime customers we went from <1% to 7%, and for plus customers from 7% to 24%.

i anticipate use of reasoning to drastically enhance over time, so charge restrict will increase are necessary.

— Sam Altman (@sama) August 10, 2025

A Botched Launch and a Consumer Mutiny

On August 7, OpenAI launched GPT-5, presenting it as a “unified system” that may routinely route consumer queries to one of the best mannequin for the job. In doing so, it eliminated the menu that allowed customers to decide on between older, trusted fashions like GPT-4o, which was launched in March 2023.

For patrons paying for subscriptions like ChatGPT Plus ($20/month), the sudden change felt like a betrayal. That they had constructed their skilled and artistic workflows round a toolkit of various fashions, every with its personal strengths: one for creativity, one other for pure logic, one other for deep analysis. Forcing everybody onto a single new mannequin broke these workflows and eliminated their skill to cross-reference solutions to test for errors or hallucinations. The backlash was quick and fierce, leading to a cascade of subscription cancellations and on-line petitions.

Altman’s Public Reversal

Because the outrage grew over the weekend, Sam Altman took to X to do injury management, acknowledging the corporate had misjudged the scenario and asserting a sequence of concessions.

The most important information got here in a direct reply to a consumer asking the query on everybody’s thoughts: “And bringing again 4o?”

“It’s again! go to settings and choose ‘present legacy fashions’,” Altman responded, confirming the return of the fan-favorite mannequin. Whereas GPT-5 stays the default, customers can now decide again into the older variations.

it is again! go to settings and choose “present legacy fashions”

— Sam Altman (@sama) August 10, 2025

A consumer then jokingly requested if they might be “marked as bizarre” for utilizing the legacy fashions. “Not marked as bizarre in both case!” Altman replied.

To additional appease paying prospects, Altman introduced a large enhance in utilization limits for GPT-5’s strongest options. “Right this moment we’re considerably rising charge limits for reasoning for chatgpt plus customers, and all model-class limits will shortly be larger than they had been earlier than gpt-5,” he posted.

When a consumer requested for specifics on the brand new limits, Altman revealed the brand new cap: “Attempting 3000 per week now!” That’s an enormous enhance for a $20 monthly subscription and a transparent incentive for offended customers to stay round.

making an attempt 3000 per week now!

— Sam Altman (@sama) August 10, 2025

A Promise of Transparency

Lastly, Altman promised extra transparency. He introduced an upcoming UI change to indicate customers which mannequin is actively responding to their queries and promised an in depth weblog publish this week explaining the corporate’s “pondering on how we’re going to make capability tradeoffs.”

He additionally shared knowledge displaying the immense recognition of the brand new reasoning fashions, revealing that day by day utilization amongst Plus customers has jumped from 7% to 24%, subtly justifying the corporate’s preliminary give attention to the brand new tech, even when the rollout was a catastrophe. “Reasoning” is the AI’s skill to “assume” step-by-step to resolve a posh drawback.

Ultimately, OpenAI appears to have gotten the message loud and clear. This was a uncommon and highly effective show of consumer revolt, forcing one of the crucial highly effective firms in tech to pay attention and backtrack. The compromise—retaining GPT-5 because the default whereas giving customers again their selection—is a direct recognition of the ability of a loyal neighborhood that refuses to be ignored.